Frequently Asked Questions

What is the turnaround time on orders?

Gift cards will arrive within 10-15 business days. During peak times for gift card orders (i.e., holidays), please add 5 business days to card delivery time.

Are there artwork setup charges?

There are no artwork setup fees. If you request an original design to be created by our in-house graphics team or if you require numerous revisions, updates and re-uploads of your own artwork, you may be charged an additional hourly fee. We will not charge any fees without your approval.

Can I include my logo on the card?

Yes! You can email artwork to artwork@egiftsolutions.com and we will add your logo and/or your custom design onto the cards at no additional cost.

What is pooling and is it supported?

Yes, pooling is supported. Pooling is the debiting and crediting of funds amongst various locations of a corporate gift card program. When a card is activated at Location A and redeemed at Location B, Location A has taken in the funds from the card activation and B has sold products or services after redeeming value on the card. Pooling is when we debit Location A for the amount of sale that Location B redeemed and needs to be funded for.

What POS systems and terminals do you support?

We support the majority of all POS equipment on the market today, including Exatouch® and Clover, and work with the top brands, such as VeriFone, Nurit, Hypercom, DataCap and MICROS. We also have a virtual terminal (a convenient, online processing gateway).

Where can I check card balances?

You and your customers can check card balances 24/7 at cardbalance.info or by calling our Interactive Voice Response phone number at 877-643-8225.

What is pooling and is it supported?

Yes, pooling is supported. Pooling is the debiting and crediting of funds among various locations of a corporate gift card program. When a card is activated at Location A and redeemed at Location B, Location A has taken in the funds from the card activation and B has sold products or services after redeeming value on the card. We debit Location A for the amount of sale that Location B redeemed and needs to be funded for.

What terminals do you support?

We support 95% of all POS equipment in the market today and work with the top brands, such as Verifone, Nurit, Equinox, DataCap, and MICROS. We also have a virtual terminal (an online processing gateway).

Where can I check my balance?

Card balances can be checked 24/7 at cardbalance.info or by calling our Interactive Voice Response phone number at (877) 643-8225.

Will I receive a free welcome kit with my QuickStartSM order?

All QuickStartSM orders receive envelopes only. Custom orders receive a complimentary merchandising kit containing envelopes, stickers, acrylic displays and more.

How much is shipping?

Shipping is added to all orders at the time of processing and is at a pass-through from our shipping company (UPS/FedEx).

When will you bill me?

We will debit your account or charge your credit card once the proof is approved. After the proof is approved, all sales are final and no changes can be made because the cards will be queued for print production.